Performance Outdoor Gear Privacy Policy
Performance Outdoor Gear ® is sensitive to the private nature of information
you provide to us over the Internet. Our Privacy Policy is designed
to maximize your ability to protect your personal, private information while at
the same time giving you the opportunity to obtain interesting and useful
information, products and services. This Privacy Policy describes how we treat
information received about you when you request a information, place an order,
or join our e-mailing list. Please read our Privacy policy carefully. Also,
please be aware that our company may change this Privacy Policy from time to
time. If we do, we will post any changes, so be sure to check back here
periodically.
Information -- How We Get It and How We Use It
When you sign in to our system, place an order, or join our e-mailing list, you
will be providing personal information to Performance Outdoor Gear. Personal
information includes your name, phone number, address, e-mail address, and
other information by which you are personally identified.
We also collect usage information from you when you visit us. Web site usage
information is not personally identifiable information. It describes how our
web site is used and navigated, including the number and frequency of visitors
to each web page and the length of their stay. Website usage information also
includes the domain names of browsers that visit our web site, time of day the
web site was visited and other non-personally identifiable information.
The information that you give us and information about your order may be combined
with other personally identifiable information (such as demographic information
and past purchase history) available from our records and other sources.
This information will be used to make our future marketing efforts more
efficient. This information may also be shared with other marketers to bring
you offers of interest. Performance Outdoor Gear will not trade your
information with anyone ever.
You may receive 1-2 emails annually to notify you of a special unless you opt
not to, in which case we will honor your request immediately.
To Contact Us
If you have questions about our web site or privacy policy, please contact us
at 425 772-1962.
Shipping
Performance Outdoor Gear may ship via Fed-Ex Ground, Priority Mail, UPS, or
USPS. Fed-Ex will not ship to APO or PO boxes. Our shipping rates apply to the
48 contiguous states. Since we sell many bulky items and other large
dimensional items, we base our shipping on the sub-total of your order. We
offer standard shipping up to $200. Orders over $200 shipping is free.
Shipments may arrive within 3-5 days, but please allow up to 10-12 business
days for delivery.
SHIPPING OUTSIDE THE 48 CONTIGUOUS STATES
Orders placed outside of the 48 contiguous states may require additional
shipping depending on your location. Usually, Hawaii and Alaska shipping rates
are the same unless larger items are purchased. If the rates are different, we
will email or call you to get approval for the additional shipping charge. All
international orders that we do process will be charged a $10 fee upfront to
cover additional customs paperwork, international banking fees and to verify
the address of the credit card. This is in addition to regular shipping charges.
Returns
If you are not satisfied with your purchase, you may return it to us within 10
days of receipt if it is damaged during shipping. You must contact Performance
Outdoor Gear prior to return to receive an authorization number before you ship
to us. We may also be able to trouble-shoot any problems you are experiencing
with your product. Because we carry the finest high-end products, many of our
products carry an excellent manufacture warranty. Please contact manufacture
for details. Please include all original product packaging, a copy of the
invoice, and a note explaining if you need to return a product. We are not
responsible for lost merchandise in the mail hat has been sent back to us. We
will refuse all CODs.
Products may be assessed a 25% restocking fee. All products in non-saleable
condition and all night vision products will be assessed a 25% restocking fee.
Special orders and customer damaged items cannot be returned. Exchanges are
subject to a minimum $4.95 shipping fee. Refunds and credits will be handled
within 3-4 weeks.
|
